FAQ

Your Questions Answered

Welcome to our FAQ page! Here you’ll find answers to common questions about our electronic products. We’ve gathered all the info you need, so feel free to explore and get the help you’re looking for!

Common Questions

Find answers to your electronic product queries here.

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What is the warranty on my power bank?

All of our power banks come with a one-year warranty, covering any manufacturing defects. If you have any issues, feel free to reach out!

How do I charge my power bank?

Simply connect your power bank to a USB charger using the provided cable. It’ll be ready to use in no time!

Can I use my power bank while it’s charging?

It’s safe to charge your devices while the power bank is plugged in. Just make sure to keep it in a cool, dry place.

What devices are compatible with your power banks?

Our power banks are compatible with most USB devices, including smartphones, tablets, and other gadgets.

Where can I find my order status?

You can check your order status by logging into your account on our website or through the tracking link we emailed you.

What should I do if my power bank isn’t charging?

If your power bank isn’t charging, try a different cable or adapter. If the problem persists, contact us for assistance.

Understand Our Shipping Process

Here’s everything you need to know about our shipping options, including delivery times and costs. We want to make sure you feel confident when ordering from us, so read on for details and keep your expectations clear.

Understanding Our Return Policy

If you’re not completely happy with your purchase, no worries! You can return your item within 30 days for a full refund. Just make sure it’s in its original condition, and we’ll get you sorted out.

How to Initiate a Return

To start the return process, simply contact our customer support team. They’ll guide you through the steps and help you print a return label. It’s that easy!